Frequently asked questions

How long will it take for my product to arrive?

All the products are made to order and to your specification. Because of this we may not be able to immediately ship your product, however good quality is worth waiting for. The time taken varies depending on product and finish. Please look for notes in the product pages and in the cart / checkout which will indicate dispatch times. Please see our shipping and returns section for more details.

What if I live outside of the UK?

For orders outside of the UK please contact us directly for assistance. This website is to supply mainland UK only, the products have plumbing connections compatible with UK and European requirements. Please note we cannot ship into North America, for sales in this territory please contact our partner Jaclo. (

What guarantees do Hornbeam Ivy products come with?

Our Steam Valve Original products are made from solid stainless steel, giving them incredible durability allowing us to offer a 10 year guarantee on our kitchen taps. Please see our store policy for full terms and conditions.

Where are your products made?

We are based in the market town of Frome, Somerset, where we design and manufacture all our products. We have been in business since 1986 and whilst you may not know our name, we have produced and designed products for many of the biggest names in the kitchen and bathroom industry.