STORE POLICY

  1. Prices are valid at the time of placing the order, but are subject to change without notice. Although we make every effort to ensure prices are correct, there may be occasions where an incorrect price is advertised. Under these circumstances we are not obliged to supply goods at the advertised price where there is an error in any said price. Please note that prices are inclusive of VAT and delivery to mainland UK.

  2. Pictures on the site are to be used only as a guide. We advise any customer who is unsure of the product(s) they intend ordering to contact us prior to placing an order so we may assist you.

 

PRIVACY POLICY
Hornbeam Ivy Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully complying with applicable regulation and legislation. Our full privacy policy is available on request.

. The type of information we will collect about you includes:

  • Your name

  • Your address

  • Your phone number

  • Your email address

We collect information about you to process your order and supply you with the best possible service. Note we do not use cookies on our website.

As payment is made via Worldpay we will not keep your payment details on file.

HORNBEAM IVY WARRANTY
10 year Warranty from the date of purchase is provided to the first residential owner on all “Steam Valve Original” products (with the exception of 3 in 1 taps) to be free from failure related to defects in materials and workmanship, but not installation. This does not include Spray Heads, Hoses and Quarter Turn Valve Cartridges which are subject to a 5 year parts warranty.

5 year Warranty from the date of purchase is provided to the first residential owner on all “Steam Valve Original” 3 in 1 taps to be free from failure related to defects in materials and workmanship, but not installation.

5 year Warranty from the date of purchase is provided to the first residential owner on all “Hollys of Bath” products to be free from failure related to defects in materials and workmanship, but not installation.

2 year Warranty from the date of purchase is provided to the first residential owner on the Electronic Hot Water Appliance (digital hot tank supplied with 3 in 1 taps) to be free from failure related to defects in materials and workmanship, but not installation. This warranty is conditional on the water filter being replaced every 6 months.

2 year Warranty from the date of purchase is provided to the first residential owner on all Soap Dispensers to be free from failure related to defects in materials and workmanship, but not installation. The Pump Cartridge is covered by a separate limited lifetime warranty.

A Limited Lifetime Warranty from the date of purchase is provided to the first residential owner on the Pump Cartridge Mechanism used in Hornbeam Ivy’s soap dispensers.

All Products: Hornbeam Ivy’s warranty is limited to products correctly installed and used in a residential environment. Hornbeam Ivy’s warranty will not assume liability for damage due to abuse, mishandling, incorrect installation, improper maintenance, or deterioration due to normal use. Hornbeam Ivy will not be liable for labour or other costs relating to the sale, installation, or replacement of their products. In the event of a defect in any Hornbeam Ivy product covered by this warranty, the product must be returned to Hornbeam Ivy along with proof of purchase. Hornbeam Ivy’s obligation under the warranty shall be limited to the repair or exchange of any product or component which has been determined by Hornbeam Ivy to be defective after appropriate examination. Hornbeam Ivy’s warranty for product finish for Chrome is 5 years, all other finishes the warranty is for 1 year.

Exclusions
The purchaser shall be entitled to the benefit of the aforementioned warranty which is given in lieu of and replaces, excludes and extinguishes all and every condition or warranty whatsoever, whether express or implied status, common law, trade usage, custom or otherwise.

Economic, Other Consequential Loss and Claims by Third Parties Save as expressly provided for herein. Hornbeam Ivy shall, under no circumstances, be liable for the following loss or damage howsoever arising, whether by reason of Hornbeam Ivy’s negligence or otherwise.

a) Economic loss.
b) Any other consequential or indirect loss or damage.

c) Any claim made against the purchaser by any party.

PAYMENT METHODS

- Credit / Debit Cards via Worldpay
- Offline Payments please call to place order directly

contact

TEL: +44(0)1373 461693 / sales@hornbeamivy.com
Whitworth Road, Frome, Somerset BA11 4BY

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All prices include VAT and

shipping to mainland UK

©2020 by Hornbeam Ivy Ltd